shipping & returns

We aim at dispatching all orders within 2 to 3 business days.
Neutra offers DHL and Colissmo shipping services. The shipping service and cost is based on your selected location. Please find the full list of shipping fees and delivery times in our FAQ.

Returns are accepted within 14 days.
EU: The order must be returned in original condition with included original packaging and sent via the designated courier printed on the label. Check our return procedure in the FAQ or T&C. Non EU: The order must be returned in original condition with included original packaging and sent via the courier of your choice. Check our return procedure in the FAQ or T&C.